Deal Lead – Commercial Strategy & Operations

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the operational leader for the team and act as the closest support to the Senior Manager — the primary contact for escalations, establishing quality standards, and mentoring Associates and Specialists.

• Represent the Senior Manager in cross-departmental discussions with Sales VPs and Sales Leadership — aligning on Deal Desk priorities while addressing team needs and obstacles.

• Act as a senior point of contact and escalation resource for intricate deals, non-standard pricing requests, and contract exceptions.

• Oversee the deal approval process and ensure pricing compliance, intervening on escalations and exceptions that require senior-level judgment.

• Guarantee that the team meets SLA standards, intervening to resolve complex or time-sensitive cases as necessary.

• Serve as the Sales team's eyes and ears — proactively identifying deal friction, recurring obstacles, and emerging risks before they escalate.

• Manage the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policies, setting expectations, and ensuring the team has the necessary guidance to handle non-standard situations independently.

• Create and maintain deal playbooks and sales enablement resources, ensuring the Sales team is adequately equipped before they need to inquire.

• Develop and scale automated workflows that minimize manual effort, enabling the team to concentrate on higher-value tasks.

• Monitor Deal Desk performance metrics and deal trends, converting data into actionable insights and directly feeding into the Senior Manager's planning and prioritization.

• Act as the operational extension of the Senior Manager — driving the Deal Desk improvement roadmap across processes, tools, automation, and policies, and leading initiatives through to execution.

• Assist with month-end and quarter-end closing operations to ensure smooth and accurate deal execution.

⛳️ Requirements

• A minimum of 5 years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related role within an Enterprise SaaS/B2B company; prior Lead or Supervisor experience is advantageous.

• Proven experience as a deal desk operator with a successful history of managing complex, high-stakes situations involving deal structure, pricing, and contract exceptions.

• Strong comprehension of Quote-to-Cash processes, revenue recognition principles, and order management.

• Extensive hands-on experience with Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization.

• Natural relationship builder with the capability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance.

• Data-driven and analytically proficient — capable of transforming deal trends and operational signals into clear recommendations, not merely observations.

• Excellent communicator with exceptional written and spoken English skills.

• Composed under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without sacrificing quality.

• A self-starter who flourishes in a fast-paced, fully remote, and globally distributed environment.

• Demonstrates strong automation and AI skills.

• Experience working remotely is not required but is considered a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.