VP of Solutions Engineering

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead the global Solutions Engineering division by establishing vision, structure, and operational cadence for a distributed team across the US and EMEA.

• Act as a strategic ally to the CRO and Sales Leadership, jointly managing deal strategy for enterprise and strategic accounts and engaging in executive-level customer discussions.

• Create repeatable, impactful demos, proof-of-concept frameworks, and technical narratives that showcase Crescendo's Managed AI + Superhuman differentiation.

• Develop and oversee the career framework, hiring strategy, onboarding processes, and professional development programs that position Crescendo SE as a top-tier function.

• Manage departmental metrics, capacity planning, and conduct monthly and quarterly business reviews in a high-growth setting where each quarter sets a higher standard.

• Define and refine the playbooks that guide the team in delivering demos, undertaking technical discovery, and translating customer feedback into actionable product insights that shape roadmap decisions.

• Collaborate with Product, Marketing, and Sales Enablement to create customer-facing resources, establish competitive positioning, and develop scalable pre-sales materials.

• Maintain consistency and excellence across the global team through effective process design and enablement infrastructure.

• Foster trusted advisor relationships with prospects, executives, and technical decision-makers to enhance deal velocity, shorten sales cycles, and facilitate expansion.

⛳️ Requirements

• 12+ years of experience in Solutions Engineering or Sales Engineering, including 6+ years in progressive leadership positions.

• Demonstrated success in building and scaling SE organizations within high-growth SaaS environments, particularly in CX, AI, or infrastructure.

• Proven history of securing large, complex, strategic deals through technical expertise, executive presence, and innovative problem-solving.

• Capable of operating at various altitudes — equally adept in live demos, C-suite strategy discussions, or pipeline reviews.

• Strong cross-functional instincts: adept at influencing product, marketing, and sales to create compounding leverage.

• Possess a builder's mindset — energized by process design, playbook development, and organizational growth rather than drained by it.

• Experience in managing globally distributed teams and understanding the intricacies of enterprise sales across North America and EMEA.

🏝️ Benefits

• Competitive salary, meaningful equity, and benefits that match the caliber of senior executive talent.

• An executive position during a pivotal phase of Crescendo's growth.

• Access to a global customer base and the chance to address significant problems at scale.

• A dynamic culture that emphasizes speed, demands excellence, and celebrates collective achievements.