VP of Sales

📋 Description

• Lead, manage, and develop a worldwide team of Strategic Account Managers across the US, Europe, and International markets, offering clear guidance, coaching, and performance supervision.

• Define and implement a scalable framework for strategic account management, incorporating account planning methodologies, engagement cadences, and expansion playbooks.

• Drive net revenue retention and growth to meet or surpass Sapio’s annual objectives across its strategic accounts, ensuring customers derive measurable value and enhance their investment in the platform.

• Develop and execute a regular schedule of KPIs that are both transparent and managed consistently to support predictable growth performance.

• Take personal ownership of top-line performance and actively invest in the critical accounts that underpin our annual results.

• Establish and nurture executive-level relationships with key customers, serving as a senior point of escalation and partnership for the most intricate accounts.

• Collaborate with the CCO and broader organizational leadership to set targets, establish priorities, and report on the health and performance of the strategic account portfolio.

• Work closely with Sales, Customer Success, Product, and Marketing to align on customer requirements, identify expansion opportunities, and relay market intelligence back into the business.

• Recruit, onboard, and retain top-tier account management talent, cultivating a high-performance, customer-centric team culture across different regions that is exemplary.

• Drive operational excellence through the effective use of CRM tools, maintaining pipeline hygiene, and adhering to consistent reporting standards.

• Represent Sapio at industry events, customer meetings, and executive briefings as a senior commercial leader with significant market credibility.

⛳️ Requirements

• Substantial experience in strategic account management, customer success, or enterprise sales within a B2B SaaS environment.

• Proven expertise in complex enterprise software sales, including proficiency in one or more recognized sales methodologies (e.g., MEDDIC, Challenger, Force Management), executive-level engagement, and commercial negotiation on large, multi-year agreements.

• Demonstrated experience in leading and scaling a team of account managers or customer success professionals, ideally across various geographies and cultures.

• Ability to create playbooks and best practices while leading from the front in sales execution.

• A successful history of achieving targets, driving net revenue retention, expansion, and long-term customer value in complex, multi-stakeholder enterprise accounts.

• Experience working with or selling to clients in life sciences, biopharma, diagnostics, or related sectors is strongly preferred.

• Familiarity with LIMS, ELN, or broader lab informatics solutions is a plus.

🏝️ Benefits

• A competitive salary and benefits package

• Flexibility to work remotely, with opportunities to travel

• A comprehensive onboarding and training program

• Ongoing opportunities for professional growth and development

• A collaborative, inclusive, and supportive work environment