VP of Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Inspire and motivate a growing team to fulfill our mission of fostering community, delivering exceptional hospitality, and cultivating a sense of belonging for our community members.

• Develop strategies and execute programs to meet financial and operational goals (occupancy, sales targets, NOI achievement), ensure high satisfaction and retention of community members, and promote strong employee engagement.

• Adopt a collaborative approach and build robust cross-functional partnerships to guarantee alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction).

• Clearly outline success metrics for the team, including objectives, expectations, and KPIs.

• Foster a culture that aspires to be the most sales-savvy operator in the Active Adult sector.

• Lead a performance-driven team that emphasizes disciplined execution.

• Ensure that consistent processes and standard operating procedures are established, including ongoing initiatives for improvement with a focus on scalability.

• Promote strong engagement through encouragement, supportiveness, and continuous professional development.

• Recruit, develop, and retain top talent, maintaining a constant emphasis on succession planning to cultivate future leaders.

• Exhibit an entrepreneurial spirit—constantly envisioning possibilities and challenging the organization to be a market leader by continuously evolving programs and processes.

• Proactively identify and address potential risks and obstacles to achieving company strategies.

• Strive to understand and resolve the root causes of issues.

• Represent the company to stakeholders, including equity partners, in a way that fosters confidence and trust.

• Regularly visit each community to maintain a strong connection with the teams and stay attuned to market dynamics.

⛳️ Requirements

• Bachelor’s degree in management or a related field, or equivalent experience.

• At least 10+ years of professional management experience, preferably in Active Adult, hospitality, multifamily housing, or senior living.

• Willingness to travel up to 50% of the time.

• Experience with lease-up properties is required.

• Familiarity with property management software (Yardi/RentCafe) is preferred but not mandatory.

• Proven experience in maintaining financial records, managing budgets, and financial reporting.

• Sales acumen: a working knowledge of sales processes and CRM systems.

• Strategic mindset: the ability to foresee future possibilities and translate them into innovative strategies.

• Servant leadership mentality.

• Strong communication skills with a demonstrated ability to build collaborative partnerships.

• Experience in hiring, developing, and leading a team.

• Excellent relationship-building skills.

• Purpose-driven and passionate about making a positive difference in others' lives.

• Ability to drive vision and purpose: creates a compelling vision and strategy that inspires others to take action.

• Skilled in conflict navigation.

• Naturally curious and consistently striving for improvement.

• Self-aware and open to coaching.

• Proactive, solutions-oriented, and accountable.

• Strong commitment to continuous improvement.

🏝️ Benefits

• Purpose-driven culture.

• Health, dental, and vision benefits.

• 401K retirement plan with a generous employer match.

• Generous paid time off.

• Rewards for milestone anniversaries, including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more.

• Paid parental leave.

• Bonus opportunities.

• Flexible work environment.