Operations Analyst

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee the documentation of comprehensive business processes within both operational and corporate functions.

• Conduct interviews and workshops with stakeholders to gain insights into existing processes.

• Create clear process maps, workflows, and associated documentation.

• Document decision points, approvals, dependencies, and system interactions.

• Establish and maintain a central repository for operational processes and documentation.

• Identify inefficiencies, redundancies, manual tasks, and operational risks.

• Design future-state standardized workflows and, crucially, implement them.

• Develop no-code automations using the current stack (Slack forms and workflows, Notion databases and templates) to minimize manual effort in processes.

• Validate documentation and enhancements with business leaders, and refine as necessary.

• Manage the daily administration of Slack and Notion: channel architecture, permissions and access, structure, cleanliness, and user management.

• Keep the Notion knowledge base as the single, well-structured repository for processes and documentation.

• Implement the permission and data-classification guidelines established by the Head of Operations.

• Serve as the first-line support for Slack, Notion, and Claude, promoting adoption across teams through straightforward guides and hands-on assistance.

• Ensure operational data integrity across Scoro, HubSpot, and the staffing tracker, maintaining consistency between systems.

• Aid in resource planning by tracking project allocations, utilization, and billability, ensuring staffing records accurately reflect delivery strategies.

• Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g., consultants assigned to one project but logging hours elsewhere), collaborating with stakeholders to resolve issues and uphold governance.

• Monitor staffing compliance, highlighting allocation conflicts, capacity risks, and data quality concerns that may affect reporting or resource planning.

• Apply and uphold the shared project code structure to ensure consistency across projects, personnel, pipeline, and time reporting.

• Prepare regular operational KPI and utilization reports, ensuring dashboard inputs are accurate, reconciled, and current.

• Discover opportunities to enhance data quality, reporting accuracy, and operational governance through improved processes and controls.

• Contribute to the implementation of new operational platforms and methodologies.

• Ensure documentation and data facilitate future automation and a scalable operational model.

• Generate reports and insights to aid operational decision-making.

⛳️ Requirements

• Inherently curious with a strong desire to understand organizational operations.

• Possesses a strong analytical mindset with exceptional attention to detail.

• Capable of distilling complex operational processes into structured documentation.

• Confident in engaging with stakeholders at all organizational levels.

• Highly organized, able to manage multiple workstreams concurrently.

• Comfortable working autonomously in a dynamic, fast-paced environment.

• Solutions-focused with a mindset geared toward continuous improvement.

• Strong sense of ownership and accountability.

🏝️ Benefits

• Opportunity to play a role in a high-impact operational transformation program.

• Exposure to senior stakeholders across the organization.

• Fast-paced, collaborative consulting environment.

• Chance to influence foundational processes that will enable future automation and AI initiatives.

• Possibility for contract extension based on business requirements and performance.