Regional Operations Support Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Conduct audits, coaching, and optimization of operations to enhance regional Gross Margin and EBITDA.

• Execute regional cost-containment strategies to elevate gross margins and center EBITDA.

• Perform ticket dives, review timecard compliance, overtime hours, labor efficiency, and technician utilization rates to lower direct labor expenses.

• Implement standardized multi-trade flat-rate pricing guides to safeguard gross margins.

• Supervise warehouse controls to reduce inventory and ensure efficient truck stock and replenishment procedures.

• Guarantee adherence to the SoOps operational framework across dispatching, sales, and service.

• Enforce 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.

• Review diagnostic and installation quality protocols to decrease recall and return work rates.

• Confirm completion of safety training and adherence to safety protocols.

• Implement 'COD' policy, requiring field technicians to collect payment upon job completion.

• Collaborate with branch managers to resolve outstanding balances and enhance invoicing workflows.

⛳️ Requirements

• 5+ years of experience in multi-site operations or a proven record of operational excellence, preferably within a home services platform.

• Demonstrated success in transforming underperforming branches into profitable and compliant business units.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• A valid driver's license with an acceptable driving record is necessary; extensive travel, including overnight stays, is required.

• Strong written and verbal communication skills.

🏝️ Benefits

• Reliable, year-round employment.

• Weekly paychecks.

• Paid time off and paid holidays.

• Comprehensive medical, dental, and vision benefits.

• Company-matched 401k.