VP of Operations

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with Executive Leadership to develop and implement the global operations strategy that aligns with LXT’s objectives for growth and profitability.

• Define the operating model across delivery and quality functions.

• Promote the integration of automation and AI-driven capabilities within operations.

• Serve as the executive sponsor for initiatives focused on operational transformation.

• Manage performance metrics across delivery, including quality, throughput, SLAs, client interactions, and KPIs such as GM, utilization, cost-to-deliver, and quality performance.

• Foster continuous improvement through the tracking, reporting, and intervention of KPIs.

• Supervise operational budgets and implement cost optimization strategies.

• Lead and mentor delivery team members across various global regions.

• Oversee the establishment of scalable workflows, SOPs, data and reporting infrastructure, and workforce systems.

• Advocate for the development of platform automation and enhancements, expert intelligence capabilities, and AI-enhanced quality management.

• Collaborate with the growth team to support the development of strategic opportunities and solutions.

• Act as the main point of contact for clients, ensuring a consistent delivery experience while meeting contractual obligations.

• Function as an escalation point for intricate client issues.

• Propel succession planning and the development of leadership capabilities.

• Cultivate a high-performance culture that is consistent with LXT values.

• Manage interdependencies across Sales, HR, Tech, and Finance.

⛳️ Requirements

• A Bachelor’s degree is required; an MBA or advanced degree is preferred.

• 8-12 years of experience in operations leadership, ideally within AI data services, BPO, or technology-enabled services.

• Demonstrated experience in leading global, multi-functional teams.

• Strong knowledge of sourcing and workforce operations, project delivery, quality management, and financial planning and margin optimization.

• Proven track record in operational transformation or automation initiatives.

• Excellent skills in executive communication and stakeholder management.

• Strong analytical, problem-solving, and decision-making capabilities.

🏝️ Benefits

• Equal opportunity employer.

• Positive impact on people, society, and the planet.