VP of Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement ZBeta's Managed Services strategy in alignment with the company's long-term vision and operational priorities.

• Define and adapt Managed Services offerings to address evolving client needs and industry trends.

• Establish standards, methodologies, governance models, and best practices within the Managed Services organization.

• Develop and oversee operational KPIs that assess client satisfaction, service quality, responsiveness, delivery consistency, and team performance.

• Identify opportunities to enhance scalability, efficiency, and operational maturity across the Managed Services function.

• Act as the executive sponsor for strategic Managed Services engagements.

• Ensure the consistent delivery of high-quality managed services that surpass client expectations.

• Establish governance frameworks, executive business reviews, and client health metrics.

• Collaborate with clients to formulate long-term security roadmaps that align with business objectives.

• Drive continuous improvement initiatives aimed at enhancing client outcomes, service quality, and operational effectiveness.

• Serve as the executive escalation point for complex client issues, ensuring timely resolutions and fostering strong client relationships.

• Lead teams responsible for Service Management, Project Management, System Administration, and Embedded Security Leadership.

• Develop scalable operating procedures, resource planning methodologies, and service delivery standards.

• Oversee workforce planning, capacity management, staffing, and utilization to guarantee effective service delivery.

• Establish and monitor Service Level Agreements (SLAs), operational KPIs, and quality standards.

• Champion continuous improvement initiatives to enhance efficiency, consistency, and the client experience.

• Collaborate with executive leadership to develop operational strategies that facilitate organizational growth.

• Build and lead a high-performing Managed Services team.

• Lead, mentor, and develop the Managed Services team, ensuring work quality goals and performance objectives are achieved.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

• Partner with Talent & Culture to devise career pathways, succession planning, onboarding, and professional development programs.

• Promote cross-functional collaboration and knowledge sharing throughout the organization.

• Collaborate with Growth to support new business pursuits involving Managed Services.

• Contribute operational expertise during solution development, proposals, and client presentations.

• Work with Consulting and Design Services to transition projects into long-term managed service engagements.

• Identify opportunities to expand existing Managed Services relationships through additional service offerings and strategic initiatives.

• Support the development of scalable service packages and delivery models that address evolving client needs.

⛳️ Requirements

• 15+ years of progressive leadership experience in physical security consulting, project delivery, managed services, and security operations.

• A minimum of five years in a senior management role.

• Proven experience managing executive client relationships and strategic accounts.

• Bachelor’s degree or equivalent work experience.

• Comprehensive understanding of physical security operations, consulting, project delivery, and managed services.

• Strong grasp of service delivery methodologies, operational excellence, and continuous improvement.

• Knowledge of project management, system administration, and enterprise security technologies.

• Solid understanding of financial planning, forecasting, utilization, and operational performance management.

• Excellent presentation skills with the ability to create compelling narratives and deliver them effectively at all organizational levels.

• Highly proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Teams, OneNote, and Visio.

• Proven excellence in communication and interpersonal skills, with the ability to convey complex information to both technical and non-technical stakeholders, verbally and in writing.

• Strong analytical, problem-solving, and decision-making skills, with the ability to influence stakeholders and foster consensus.

• Exceptional collaboration and people skills, with the ability to facilitate understanding of financial parameters and business practices among others.

• Demonstrated experience in leading a cross-functional team, serving as a role model while guiding, developing, and mentoring others.

🏝️ Benefits

• 100% paid premiums for health, dental, vision, and life insurance.

• 401k retirement plan.

• Significant flexibility in work schedule and workplace.