VP of Growth

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Lead the strategic implementation of enterprise sales and growth objectives

• Develop, manage, and advance deals to closure through a streamlined, value-centric approach

• Mentor account management personnel and instill a sense of accountability

• Collaborate with Marketing and Product teams to enhance customer acquisition, retention, and growth

• Set, track, and report departmental objectives for net revenue retention, customer satisfaction, and MRR growth

• Formulate strategies to boost partner satisfaction and loyalty

• Elevate partner engagement within Rendever’s ecosystem, aiming for 70% monthly active usage

• Oversee performance management and value coaching for high-value accounts

• Maintain visibility at industry events and within LinkedIn networks to create opportunities

• Spearhead upselling, cross-selling, and expansion initiatives within the partner network

• Drive enterprise expansion strategies and leverage data insights to foster account growth

• Build and maintain executive-level relationships with partner organizations

• Conduct quarterly reviews and check-ins with enterprise clients

• Act as the primary escalation contact for complex partner challenges

• Guide, mentor, and develop a high-performing account management team

• Perform regular performance evaluations and identify competency gaps

• Maintain a clear KPI scoreboard focused on MRR growth, net revenue retention, and leading indicators

• Implement accurate CRM record-keeping systems in HubSpot

• Provide weekly updates to the CEO regarding customer satisfaction and net revenue retention

• Assist with monthly or quarterly reporting for key clients and pinpoint growth opportunities

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related discipline

• Minimum of 7+ years in customer success or account management roles

• At least 5 years in a senior leadership capacity, preferably within SaaS or customer experience-centric environments

• Established history of creating and executing strategies that improve customer satisfaction and stimulate revenue growth

• Strong proficiency in data interpretation, including the ability to analyze and apply analytics for customer retention and revenue generation

• Executive training focused on developing high-performance teams and effective customer engagement tactics

• Advanced training in metric interpretation and application to guide strategic initiatives

• Experience in workshops aimed at developing customer-centric programs to enhance loyalty and satisfaction

• Ongoing education related to the senior living and healthcare sectors

• Preferred experience in senior living, healthcare, or analogous fields

• Familiarity with CRM tools (e.g., HubSpot) for tracking account management activities and data analysis is preferred

• A background in SaaS sales, with a successful history of launching, upselling, and cross-selling to complex accounts is preferred

• Demonstrated expertise in immersive technology and its applications in healthcare or senior care is advantageous

• High attention to detail when adhering to protocols

• A commitment to supporting the aging community, individuals with dementia, and caregivers

• An enthusiasm for learning innovative technologies and instructing others on their use

• A passion for working independently while maintaining strong organizational skills

• Comfort in collaborating with remote teams in a fast-paced startup environment

• Knowledge of the VR industry

• Proficiency in English

• A positive and energetic demeanor

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Work From Home

• Stock Option Plan