VP, Epic Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and take ownership of OCHIN’s enterprise Epic platform strategy and its multiyear roadmap.

• Provide executive leadership for the design, configuration, testing, deployment, stabilization, optimization, and long-term support of Epic applications.

• Ensure predictable delivery for installations, upgrades, and releases.

• Establish service ownership, escalation models, and accountability for production, Epic performance, and member experience.

• Define and monitor service performance metrics to enhance Epic customer service.

• Lead continuous improvement initiatives to enhance provider experience, patient engagement, access, throughput, and operational efficiency.

• Oversee the portfolio of Epic applications and their integration with both upstream and downstream systems.

• Implement governance for the intake, prioritization, and sequencing of Epic-related work.

• Collaborate with clinical, operational, technical, revenue, infrastructure, and security leaders.

• Direct executive communications, adoption strategies, and change management for Epic initiatives and release cycles.

• Lead and develop a large, multidisciplinary organization focused on Epic Applications.

• Manage Epic-related financial planning, budgets, vendor relationships, licensing, investment decisions, compliance, privacy, cybersecurity, and downtime resilience.

• Supervise incident response and root cause analysis for Epic-related risks.

• Travel nationally to provide on-site Go Live support based on business needs.

⛳️ Requirements

• A Bachelor’s degree is required.

• A Master’s degree in Healthcare Administration, Information Technology, Informatics, Business, or a related field is strongly preferred.

• Over 10 years of progressive leadership experience in health IT, Epic systems management, or digital health operations.

• Executive-level accountability is essential.

• Experience in leading large, complex teams and collaborating with clinical, operational, technical, and revenue leaders.

• Extensive knowledge of Epic architecture, modules, and lifecycle delivery in a complex healthcare environment.

• Proven experience in managing large-scale Epic implementations, upgrades, stabilization efforts, optimization programs, and ongoing maintenance.

• Ability to define vision, establish strategy, and lead through influence in highly matrixed organizations.

• Experience in transforming application delivery and support organizations to enhance customer satisfaction and service outcomes.

• Capability to operate Epic as a scalable product and service across various organizations and locations.

• Strong financial acumen, encompassing budgeting, capital planning, resource management, and vendor oversight.

• A commitment to innovation, digital transformation, and data-driven decision-making.

• Epic certifications in relevant applications are strongly preferred.

• Proficiency in reading, speaking, writing, and understanding English.

• Ability to work independently and efficiently from a home office environment.

• Access to high-speed Internet service.

• Capability to work in a distraction-free workplace.

• COVID-19 vaccination or an approved medical/religious exemption is required as a condition of employment.

• Willingness to travel nationally, up to 20% for on-site Go Live support as needed.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional advancement.

• Comprehensive range of benefits.

• Remote work options available.

• Coverage for COVID-19 vaccination or approved medical/religious exemptions.

• Travel support for business-required Go Live installations or training.