VP Consumer Lending Operations & Servicing

This is a fully remote position, open to applicants in Alaska, +5 more states.

📋 Description

• Manages, guides, plans, directs, and executes all functions of the Consumer Lending Operations department’s subgroups:

• Consumer Lending Processing/Funding

• Home Equity Line of Credit (HELOC) Processing/Funding

• Servicing and ancillary Insurance products related to direct consumer loan products

• Accountable for providing support to the sales team in generating consumer loans and ensuring the cross-selling of products and services.

• Oversees all Consumer Operational decisions for the Credit Union, driving production within the Consumer Lending Operations Department’s subgroups while ensuring operational efficiencies.

• Engages in setting lending goals and financial objectives for the Consumer Lending segment.

• Interacts with Members and staff to promote loan products and guarantee excellent member service.

• Directly approves more complex loans and exceptions.

• Assists members with loan inquiries, problem-solving, and cross-sells additional products and services.

• Provides leadership and coaching to inspire and enhance the performance of Lending Operations Supervisor(s) and the Lending Operations team.

• Responsible for the recruitment, professional growth, and performance assessments of the lending operations team.

• Sets achievable operational goals for consumer lending, including Visa product objectives.

• Coordinates and manages solicitation methods and processes to boost consumer loan volumes.

• Tracks both individual and departmental progress towards goals and develops reporting systems to qualitatively evaluate staff performance and production levels.

• Prepares reports for executive management and relevant region/market leaders regarding observations and conclusions related to performance and production targets.

• Establishes and maintains lending policies, procedures, and goals for the consumer lending operations department.

• Identifies potential business partners and negotiates agreements effectively.

• Collaborates and negotiates with product development, marketing, and/or sales teams.

• Manages all Consumer lending operations within the subgroups, along with the staff.

• Focuses on key deliverables like enhancing brand awareness, attracting new members, departmental budgeting, data analysis, and driving new revenues by effectively motivating employees, among various other lending services responsibilities.

• Performs tasks supporting all consumer, Visa, and HELOC lending programs, services, and delivery methods.

• Researches, approves, and implements loan campaigns in partnership with marketing to achieve strategic business goals.

• Develops product lines and investigates new offerings to align with Credit Union objectives.

• Maintains various reporting systems to qualitatively assess the performance of the operations staff for Direct, Visa, and HELOC lending.

• Oversees personnel in Consumer Lending Operations to ensure adherence to credit union policies and procedures and guarantees accuracy in data entry and lending documentation, communicating findings to the Chief Credit Officer.

• Prepares the department's annual budget and monitors variances monthly.

• Manages expenses and monthly invoices within established guidelines.

• Actively participates and contributes to key organizational committees.

• Directs and organizes activities related to Loan Quality Control, ensuring compliance with credit union policies and procedures for satisfactory audit reviews; collaborates with the Chief Credit Officer to provide timely and comprehensive responses to audit exceptions.

• Reviews loans for quality, documentation, compliance with federal and state regulations, and adherence to internal policies and procedures.

• Responsible for maintaining a tracking system to ensure compliance requirements are fulfilled.

• Maintains visibility and engagement with out-of-state team members by visiting each location at least twice per year.

• Develops and oversees the content of the organizational Consumer Lending training (Lending 101) concerning the origination, processing, and funding of consumer loans.

• Handles organizational communication related to various Consumer Lending Operations segments through Operational Bulletins, newsletters, emails, etc.

• Represents the Credit Union in a positive and professional manner.

• Performs other related duties as assigned. This position may involve responsibilities for Titles & Liens, necessitating staff to complete adequate compliance training (e.g., all state DMV requirements and regulations).

⛳️ Requirements

• 5-7 years of experience in Consumer Lending operations, including underwriting, processing, and funding for consumer and home equity loans, with direct credit authority.

• 2-3 years of experience in collateral management.

• A minimum of five years of management experience within a financial institution.

• Advanced credit expertise.

• Proficient in analyzing and evaluating loan requests and making credit decisions.

• Familiarity with the budget process.

• Demonstrated experience with financial principles and practices is required.

• Exceptional oral and written communication skills for effective interaction with staff, members, and all management levels.

• Business Acumen, Process Management, Negotiation, Conflict Management, Developing Direct Reports, Motivating Others, and Assessing Talent.

• Drives for Results: proven ability to meet business objectives.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Flexible Spending Account

• 401(k) Matching

• Paid Time Off

• Training Provided

• Tuition Reimbursement