VP, Client Value Realization – Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that enterprise clients achieve quantifiable financial, operational, and clinical outcomes.

• Enhance adoption rates, executive involvement, customer retention, and long-term growth strategies.

• Supervise the functions of Client Value Realization, Client Enablement, and Strategic Account Ownership.

• Act as a trusted advisor to executive stakeholders of client organizations.

• Collaborate with cross-functional teams to secure sustained client value.

• Formulate and implement a comprehensive client value realization strategy across the enterprise.

• Create frameworks for assessing customer outcomes.

• Develop value realization methodologies that are relevant across different product lines.

• Design executive dashboards and reporting systems.

• Lead governance processes to monitor the achievement of customer value.

• Establish success metrics that align with client objectives.

• Track the realization of operational, financial, and user adoption outcomes.

• Provide clients with the necessary knowledge, tools, and best practices.

• Develop scalable enablement resources to prepare clients effectively.

• Serve as an executive sponsor for high-value clients.

• Direct value realization initiatives to support client retention and growth.

• Collaborate with strategic account teams to enhance client relationships.

• Create case studies and customer success narratives that showcase outcomes.

• Compile benchmark data that distinguishes the company in the market.

⛳️ Requirements

• A bachelor's degree is required.

• An MBA, MHA, MPH, or other advanced degrees in business or healthcare is preferred.

• Over 10 years of progressive leadership experience in healthcare technology, healthcare SaaS, consulting, customer success, value engineering, professional services, or strategic account management.

• Proven success in collaborating with enterprise healthcare organizations, health systems, physician groups, payers, or healthcare service organizations.

• Experience in developing ROI models, business cases, and frameworks for outcome measurement.

• Background in supporting strategies for customer retention, renewal, and expansion.

• Knowledge of client value realization strategies, methodologies, and governance frameworks.

• Proficiency in client lifecycle management, covering onboarding, implementation, adoption, retention, expansion, and renewal.

• Familiarity with client enablement strategies and adoption initiatives.

• Expertise in strategic account management, executive engagement, and customer success practices.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.