VP, Client Solutions – Design

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead the strategy, execution, and operational excellence of Valeris’ Design & Implementation programs.

• Ensure client solutions are scalable, operationally excellent, regulatory-compliant, profitable, and deliver an outstanding stakeholder experience from contract award to operational handoff.

• Serve as a liaison among Commercial, Product, Technology, Patient Support Operations, Client Services, and Executive Leadership.

• Develop the long-term vision, operational model, governance, and program capabilities to ensure consistent implementation of Valeris products and services.

• Recruit, coach, mentor, and guide patient support Designers.

• Supervise client implementation activities, including solution architecture, executive guidance, implementation strategy, launch readiness, and operational transition.

• Create standard processes, governance frameworks, design principles, best practices, lessons learned, implementation playbooks, templates, and reusable assets.

• Collaborate with Commercial during business development, client meetings, strategy and design sessions, bid defenses, and RFP/RFI responses.

• Formulate implementation strategies, timelines, and resource allocations for client budgets.

• Establish trusted relationships with clients and influence senior executives and cross-functional leaders.

• Partner with Operations, Project Management, Information Technology, Product Management, and other workstream leaders to deliver integrated patient support solutions.

• Ensure operational readiness through comprehensive testing and align architecture across CRM, portals, websites, and text messaging technology teams.

• Monitor risks and dependencies while developing mitigation plans.

• Adhere to security, privacy, regulatory, enterprise, documentation, and stakeholder sign-off standards.

• Promote continuous improvement, organizational transformation, and the expansion of new services.

• Represent Valeris at industry conferences, advisory boards, executive forums, and customer events.

• Keep abreast of commercialization trends and translate market intelligence into program or enterprise strategies.

• Assist in the annual budgeting process for the department.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 15 years of progressive leadership experience in healthcare, specialty pharmacy, pharmaceutical commercialization, patient services, reimbursement support, or related fields.

• At least 10 years of experience leading large cross-functional implementations or managing a patient support operations organization.

• Extensive understanding of patient support services, HUB operations, reimbursement support, copay administration, specialty pharmacy, and commercialization services.

• Demonstrated experience in building scalable operational organizations and managing enterprise portfolios and budgets within patient support services.

• Proven expertise in leadership, patient support design, and operational transformation, with a successful track record in leading large-scale strategic initiatives.

• Strong commercial, financial, and business acumen.

• Exceptional communication and presentation skills, with the ability to influence executive stakeholders both internally and externally.

• Willingness to travel up to 30% of the time.

• Attendance at industry conferences and other relevant events as necessary.

• Experience supporting Fortune 500 pharmaceutical manufacturers in patient support services or similar sectors is preferred.

• An MBA or other advanced degree is preferred.

• Proven success in building high-performing leadership teams is preferred.

• Experience in influencing both internal and external executive leadership.

• A history of building and managing high-performing teams is essential.

• Demonstrated success leading organizations and teams through growth and transformation.

• Ability to type a minimum of 35 words per minute with 97% accuracy is preferred.

• Flexibility to travel as required is preferred.

• Successful completion of a background check and, depending on the position, a drug screen is necessary.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for advancement and personal and professional growth.

• A challenging, stimulating work environment that encourages new ideas.

• An inclusive workplace and mission-driven culture.

• A background check and, depending on the position, a drug screen is required as a condition of employment.