VP, Client Service – MarTech

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and expand a portfolio of key healthcare client accounts, ensuring accountability for revenue growth, executive relationships, successful delivery, and overall client satisfaction.

• Create and implement multi-year strategies for account growth, identifying opportunities to enhance digital transformation, marketing technology, and experience-related services.

• Collaborate with the Business Development team to uncover new opportunities, strengthen existing relationships, and align client needs with Bounteous' consulting, technology, and AI capabilities.

• Act as a trusted advisor to C-suite executives and senior stakeholders, assisting clients in navigating business transformation, marketing technology, and digital innovation projects.

• Direct executive business reviews and strategic account planning initiatives.

• Oversee commercial and operational performance, including pipeline development, revenue forecasting, financial results, margin management, risk mitigation, and contract negotiations.

• Partner with consulting, engineering, delivery, and technology teams to devise solutions, outline engagements, prepare statements of work, and carry out enterprise transformation programs.

• Collaborate with clients and technology partners to identify opportunities in digital experience, marketing strategy, and platforms like Adobe and Salesforce.

• Establish and nurture strategic relationships with technology partners and alliances.

• Lead and mentor cross-functional teams while maintaining engagement with executives and accountability for commercial results.

• Advocate for and uphold essential information security practices, assess and communicate security risks, and ensure adherence to data privacy and protection standards, including GDPR and CCPA.

⛳️ Requirements

• A minimum of 14 years of experience in technology consulting, digital transformation, professional services, or strategic client account management, ideally in the healthcare sector.

• At least 10 years of experience leading technology-driven business transformation initiatives, encompassing digital modernization, marketing technology, and enterprise transformation programs.

• Proven track record of managing and expanding strategic enterprise client accounts, with direct responsibility for revenue growth, executive relationships, and commercial performance.

• Strong grasp of healthcare industry dynamics, preferably with experience supporting healthcare providers, health systems, or other large healthcare organizations.

• Experience in developing and nurturing client relationships through marketing technology, digital experience, customer engagement, and business transformation services.

• Familiarity with enterprise marketing and experience platforms such as Adobe Experience Cloud, Salesforce, and related marketing technology solutions.

• Established connections with senior business, marketing, digital, and technology executives, including CMOs, CIOs, CTOs, and other C-suite stakeholders.

• Experience collaborating with technology partners and strategic alliances to create client solutions and enhance business opportunities.

• Demonstrated ability to identify growth opportunities, formulate account strategies, lead complex sales pursuits, and negotiate enterprise consulting and technology services contracts.

• Understanding of AI-enabled marketing, personalization, customer data platforms, marketing automation, and digital experience transformation.

• Experience overseeing intricate, cross-functional technology initiatives that involve consulting, engineering, digital experience, data, and delivery teams.

• Strong commercial and financial management capabilities, including revenue forecasting, pipeline development, profitability, and margin management.

• Outstanding executive communication, relationship management, negotiation, and presentation skills.

• Bachelor's degree or equivalent professional consulting experience.

🏝️ Benefits

• Equal opportunity employer.

• Willingness to sponsor eligible candidates for employment visas.