Client Service Associate – Planning & Scheduling

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate nursing and home support appointments with clients utilizing scheduling software and digital tools.

• Allocate visits to nurses and home support workers according to local geography and client requirements.

• Ensure seamless continuity of care while adhering to guidelines and planning protocols.

• Receive and manage client referrals and updates efficiently.

• Address phone inquiries from clients, physicians, service providers, and other agencies promptly.

• Oversee advanced planning and implement daily scheduling modifications for sick calls, client cancellations, and new client admissions.

• Execute administrative responsibilities as needed.

• Collaborate with team members and management to ensure adequate staffing levels are maintained.

• Anticipate staffing requirements for the upcoming week.

• Provide support to clients, nurses, and home support workers to guarantee high-quality care delivery.

• Adhere to daily and weekly scheduling deadlines in a dynamic work environment.

• Safeguard confidential information pertaining to clients, colleagues, suppliers, and VON's operations.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma is mandatory.

• University or college education is preferred.

• An Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an advantage.

• Proficiency in MS Office applications, Outlook, faxing software, and database management is essential.

• Prior experience in a logistics or scheduling environment is required.

• Familiarity with scheduling software like AlayaCare is considered an asset.

• Experience within a healthcare setting is beneficial.

• Previous customer service experience in a contact center setting is an asset.

• Experience in a unionized workplace is advantageous.

• A current and original satisfactory Criminal Records Check is necessary.

• The use of Personal Protective Equipment (PPE) may be required.

• Flexibility to work days, evenings, and weekends is necessary.

• Capability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements.

• Ability to protect confidential information is crucial.

🏝️ Benefits

• Competitive salaries.

• Vacation time.

• Paid statutory holidays.

• Tiered Benefits (health, dental, LTD) for eligible employees.

• Employee Assistance Program.

• Defined Benefit Pension Plan with company contribution for eligible employees.

• Work-life balance through structured schedules.

• Comprehensive orientation program.

• Opportunities for skill development, eLearning, and career progression.

• Exposure to new healthcare technology.