VP Client Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, nurture, and sustain relationships with customer accounts.

• Act as a liaison between the company and clients or prospective clients.

• Serve as the advocate for clients, overseeing and supporting all activities while managing issue resolution.

• Responsible for overseeing, tracking, and resolving all client-related issues.

• Ensure effective communication with clients regarding new edits, system issues, and upgrades.

• Analyze client data to manage and monitor edit savings, identifying potential challenges.

• Enter and maintain assigned customer information in the Customer Relationship Management (CRM) system as needed.

• Travel to both clients and prospective clients to strategically manage client relationships.

⛳️ Requirements

• A Bachelor's degree or an MBA in Business Administration or a related field is required.

• Strong understanding of operations within the health insurance industry is essential.

• 10-15 years of experience in the healthcare sector, demonstrating strong presentation skills.

• Proficient in diagnosing customer (internal/external) problems and designing solutions.

• Expertise in tactical scheduling, contract knowledge, and HIPAA compliance in relation to the company's Business Associate classification.

• Exceptional communicator and leader, focused on results and assertively diplomatic.

• Ability to synthesize and leverage data, mentor team members, and build effective teams.

• Develop professional relationships at all levels within key client organizations, including C-suite executives, vice presidents, and department managers.

• Proven knowledge of healthcare claims payment policies, processing, claims editing, and fraud detection.

• General understanding of database structures, database management, and data handling techniques.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays each year.

• 17-27 days of Paid Time Off (PTO) annually, depending on specific level and length of service with Cotiviti.