Vice President, Customer Advocacy – Acute / Ambulatory RCM

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Collaborate with healthcare system clients on various intricate assignments to deliver practical and innovative solutions.

• Evaluate the current effectiveness of their ambulatory revenue cycle operations through interviews, observations, document reviews, data-driven insights, and process analysis.

• Cultivate relationships with clients while exploring opportunities to enhance their business and financial outcomes.

• Proactively identify opportunities for improvements in financial, operational, and delivery performance.

• Lead the successful adoption of our product and service offerings with both new and existing clients, driving outstanding business and financial results through revenue cycle management transformation.

• Work closely with our technology teams to deploy and implement our suite of products and workflow engines, ensuring optimal operational outcomes.

• Analyze trends in business metrics, potential issues and escalations, client feedback, and overall business strategy.

⛳️ Requirements

• Minimum of 7 years of experience in ambulatory and acute operations management, as well as management consulting or advisory services.

• At least 5 years of experience in revenue cycle management, encompassing Patient Access and Billing.

• Proven track record of managing large-scale parallel transitions successfully.

• Expertise in leading revenue cycle assessments, system implementations, and operational management.

• Proficient in revenue workflow optimization and/or performance enhancement.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Healthcare coverage.

• 401k plan.

• Paid time off.