VoIP Provisioning & Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze site surveys and scope-of-work documents to ascertain customer voice service needs.

• Engage in voice gap analysis reviews to pinpoint provisioning requirements.

• Utilize reports, dashboards, and internal systems to perform voice provisioning tasks with precision and timeliness.

• Employ proprietary, BroadWorks-based tools to design and develop customer voice services.

• Collaborate with customers, vendors, account managers, and internal teams to grasp technical specifications and business objectives.

• Oversee telephone number porting activities by coordinating with internal and external teams.

• Track order and implementation progress, escalating issues as necessary.

• Keep accurate updates throughout the provisioning process.

• Ensure customer requests are effectively implemented and documented.

• Take responsibility for requests from initial setup through successful installation.

• Handle multiple requests while ensuring speed, accuracy, and attention to detail.

• Clearly convey technical information to both technical and non-technical audiences.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 6 months experience in technical support or help desk roles.

• Proficient computer skills and comfort in utilizing various software applications.

• Familiarity with Microsoft Word and Excel.

• Strong keyboard and mouse proficiency.

• Basic knowledge of voice, data, and networking principles.

• Excellent analytical and problem-solving capabilities.

• Outstanding written and verbal communication skills.

• Strong organizational and time management skills.

• Capacity to prioritize multiple tasks and adhere to deadlines.

• Ability to work independently and take ownership of assigned tasks.

• Comfortable in a structured and accountable work environment.

• Willingness to work an overnight schedule aligned with U.S. business hours.

• Windows 11 PC required; Mac is not supported.

• 16 GB RAM minimum.

• Dual monitors necessary.

• Webcam and USB headset required.

• i5 processor or higher needed.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution required.

• Proficiency in Microsoft Teams / Office 365.

• Preferred: Previous experience with VoIP.

• Preferred: Experience in telecommunications provisioning.

• Preferred: Familiarity with BroadWorks or similar telecommunications platforms.

• Preferred: Experience with ticketing or service management systems.

• Preferred: Background in telephone number porting or voice service activation.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position.

• Independent contractor role.