IT Support Technician – Entry-Level

This is a fully remote position, open to applicants in United States.

📋 Description

• Support developers in assessing software created for veterans' affairs.

• Develop test plans with corresponding test cases derived from user stories.

• Create test data through manual methods.

• Implement test cases to assess software functionality.

• Record test outcomes.

• Relay defects to the development team.

• Opportunity to acquire skills in automation and development while gaining software testing experience.

⛳️ Requirements

• Familiarity with testing methodologies, QA processes, and the software release cycle.

• Understanding of release protocols and software defect tracking.

• Awareness of object-oriented programming concepts.

• Capability to apply relevant testing methodologies, including drafting test plans and test cases.

• Previous experience with federal or VA.gov digital services is highly preferred.

• Must be eligible to obtain a US Government Public Trust Security Clearance.

• Proficiency with JIRA.

• Experience with Selenium.

• Background in an Agile work environment.

• Knowledge of operating systems and networking.

🏝️ Benefits

• Fully remote, full-time position with a significant mission impact for the Veteran community.

• Chance to influence standards and practices at the program level.

• Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums.

• Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs.

• 401(k) Safe Harbor Plan with full vesting and a 4% company match.

• Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years.

• 11 Paid Holidays.

• Charity Matching: J-Mack matches employee donations up to $250 annually and donates a percentage of profits to various charities each year.