Product Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather, reconcile, organize, validate, and analyze healthcare data involved in data-processing workflows.

• Oversee and maintain data that is imported to and exported from R1 workflow systems.

• Provide support for the associated database platform.

• Supervise workflows, schedules, and metrics that govern data movement across multiple R1 workflow systems.

• Conduct daily file and account maintenance, monitoring, and backup coordination.

• Track and troubleshoot database workflow systems, escalating issues when necessary.

• Validate and process source data files while supporting data input and output across various systems and applications.

• Assist with the month-end closing procedures.

• Identify, investigate, and aid in resolving data discrepancies between client systems and R1 systems.

• Audit client data, data processes, and client statements; document findings and offer feedback.

• Troubleshoot data anomalies and lead resolution efforts.

• Communicate data discrepancies, impacts, status, and resolutions to relevant partners.

• Generate and support operational reports, statistics, and metrics.

• Create and maintain standard operating procedures as workflows evolve.

• Engage in team meetings, new initiatives, and the development of efficient, standardized workflows.

• Adhere to company, client, and industry data-handling policies and best practices.

• Maintain communication with team members and leadership.

• Undertake other projects and responsibilities as assigned.

⛳️ Requirements

• Proficient in Microsoft Excel and Microsoft Office applications, including formulas, functions, queries, filtering, and data analysis.

• Ability to recognize discrepancy patterns and prioritize resolution efforts.

• Experience in reading and interpreting file format specifications.

• Background in performing data-quality checks, validations, and quality-assurance activities.

• Experience in manually extracting, transforming, and loading data into operational systems.

• Familiarity with extract, transform, and load (ETL) solutions.

• Working knowledge of SQL, with the ability to extract and manipulate data from a database.

• Strong research, analytical, troubleshooting, and problem-solving skills related to data-integration challenges.

• Effective written and verbal communication, listening, organizational, and prioritization skills.

• Demonstrated technical aptitude and capability to learn and utilize multiple technology resources.

• Ability to work both independently and collaboratively within a team environment.

• Keen attention to detail and a strong commitment to quality.

• Proven discretion and sound judgment when managing complex processes, decisions, and confidential or sensitive information.

• Preferred: experience working with healthcare data.

• Preferred: understanding of the healthcare revenue cycle and healthcare transaction sets.

• Preferred: experience in reading and interpreting data-mapping documents.

• Preferred: experience in driving standardization and ongoing data quality enhancements.

• Preferred: experience with data management systems, including SQL-based platforms.

• Must reside in the United States.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for continuous learning, collaboration across groups, and exploration of new career paths.

• Meaningful work that contributes to the communities served around the globe.