Voice Communications Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to inbound and internal calls while offering information to the callers.

• Access electronic alphabetical and geographical directories to transfer callers to the appropriate destinations.

• Operate telecommunications equipment efficiently.

• Manage facsimile and page programming units along with related equipment.

• Utilize page terminals and associated equipment effectively.

• Navigate the QGenda on-call system to identify the current on-call providers.

• Process on-call notifications via alpha page or phone call, including patient details.

• Assist patients with dialing instructions, making calls, and addressing their inquiries.

• Accelerate medical emergencies and crisis intervention procedures using paging and established protocols.

• Handle calls through telephone and messaging technology equipment.

• Manage inbound calls for multiple locations efficiently.

• Respond to routine public inquiries about the organization using electronic databases, tools, and reference materials.

• Conduct data entry tasks, which include updating application databases, phone directories, and electronic reference materials.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent GED is required.

• At least 1 year of experience in a Call Center or as a telephone operator, or 2 years of Customer Service experience.

• Preferred experience in Health Care or a related field.

• Strong understanding of networking and distributed computing environment concepts.

• Knowledge of client/server configuration principles.

• Excellent understanding of messaging technology.

• Project management capabilities.

• Ability to perform work in a stationary position for extended periods.

• Proficiency in operating a computer and other office equipment.

• Willingness to travel throughout the hospital system.

• Strong communication skills to exchange accurate information.

• In certain locations, capability to lift up to 10 pounds.

• Adherence to standard precautions and personal protective equipment requirements.

• Compliance with the annual influenza prevention program, including vaccination or an approved exemption.

• Employment offers are contingent upon controlled-substance testing.

🏝️ Benefits

• Equal opportunity employment.

• Drug-free work environment.

• Annual influenza vaccination program or approved exemption.

• Personal protective equipment provided or required as applicable.