Virtual Scheduling & Referral Coordinator

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee and manage incoming patient referrals allocated via eClinicalWorks, including those received through the integrated fax system.

• Assess referral documentation and attached files for completeness.

• Establish new patient accounts in eClinicalWorks as required.

• Input patient demographics, insurance details, referring provider information, and other essential data.

• Identify any missing or incomplete referral information and relay unresolved issues to the appropriate team member.

• Reach out to new patients to coordinate initial appointments.

• Organize appointments for patients with the suitable provider, location, type of appointment, and timeframe.

• Follow up with patients who have not responded to initial scheduling attempts.

• Record patient contact attempts and scheduling activities in eClinicalWorks.

• Maintain an orderly referral workflow.

• Provide centralized scheduling assistance for three Virtuous Pain Centers locations.

• Schedule and reschedule follow-up appointments for established patients.

• Review provider schedules and pinpoint suitable appointment availability.

• Arrange Creyos-related appointments in accordance with scheduling guidelines.

• Aid in filling appointment slots and minimizing gaps in provider schedules.

• Escalate unresolved scheduling challenges to the appropriate team member.

⛳️ Requirements

• Prior experience in medical scheduling, referral coordination, medical reception, or healthcare administration.

• Direct experience with eClinicalWorks (eCW) is highly preferred.

• Solid understanding of patient scheduling processes.

• Experience in reviewing and entering patient demographic and insurance data.

• Exceptional attention to detail and organizational abilities.

• Strong verbal and written communication skills.

• Capability to manage multiple referrals and scheduling requests without losing track of pending items.

• Comfortable directly communicating with patients via phone.

• Ability to work independently in a remote setting.

• Proficient computer skills and the ability to learn and adhere to established workflows.

• Previous experience coordinating new patient referrals is preferred.

• Experience with specialty medical practices is preferred.

• Familiarity with scheduling across multiple providers or locations is preferred.

• Knowledge of insurance information and referral requirements is preferred.

• Experience in high-volume patient scheduling is preferred.

• Prior experience with centralized scheduling teams is preferred.

🏝️ Benefits

• Full-time employment.

• Remote work.

• Monday–Thursday, 7:00 AM–5:00 PM PST work schedule.