Virtual Receptionist, Medical Administrative Assistant – Concierge Medicine

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage approximately 200–250 incoming and outgoing patient phone calls each day

• Schedule appointments and oversee provider calendars

• Implement proactive patient recall and follow-up initiatives

• Handle and submit prescription requests on behalf of healthcare providers

• Collaborate with pharmacies and patients to address prescription concerns

• Act as the main virtual front-desk representative

• Respond to patient inquiries while providing exceptional concierge-level customer service

• Organize, confirm, and enhance appointment scheduling for both new and existing patients

• Maintain patient recall lists to ensure continuous care

• Follow up on medication refills and coordinate with pharmacies regarding patient orders

• Update and manage patient records

• Coordinate follow-up care responsibilities

• Facilitate communication between patients and clinical personnel

⛳️ Requirements

• At least 2+ years of experience as a Medical Administrative Assistant or Front Desk Coordinator in Internal Medicine, Family Medicine, Concierge Medicine, or Dermatology

• Demonstrated ability to handle a high volume of calls, managing 200–250 incoming and outgoing calls daily

• Practical experience in processing prescription requests from providers and liaising with pharmacies

• Excellent written and verbal communication skills in English, with a warm, clear, and highly professional phone presence

• A quiet, private, HIPAA-compliant home office environment

• High-speed internet access

• Dependable computer setup

• Quality headset

• Preferred experience with practices that prescribe weight-loss medications (e.g., GLP-1s) and peptides

• Direct experience with GoHighLevel (GHL) is preferred

• Prior experience in a Concierge Medicine or Private-Pay practice model is preferred

🏝️ Benefits

• Comprehensive health benefits package

• Competitive salary with performance bonuses

• Opportunities for professional development and continuing education

• Flexible work schedule

• Supportive and collaborative work environment