Virtual Medical Administrative Assistant – Pharmacy Coordination Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate prescription requests between healthcare providers and pharmacies.

• Assess prescription orders for completeness, monitor their status, and escalate any incomplete or ambiguous orders.

• Engage directly with compounding pharmacies.

• Monitor outstanding compounded orders and accurately convey provider instructions.

• Address patient inquiries through text or secure messaging.

• Adhere to approved scripts for frequently asked patient questions.

• Escalate clinical inquiries to healthcare providers.

• Keep precise patient records using IntakeQ.

• Appropriately route requests and manage task follow-ups in a high patient volume environment.

• Communicate patient and pharmacy requests to providers.

• Track outstanding items in a busy, high-volume caseload.

⛳️ Requirements

• Minimum of 2 years in medical administration, pharmacy, or healthcare roles.

• Strong knowledge of pharmacy and prescription terminology.

• Proven experience in processing and coordinating prescription orders.

• Exceptional written English skills, with a focus on grammar, spelling, and detail orientation.

• Familiarity with text- or portal-based communication with patients.

• Capability to manage a high volume of patients and identify when escalation to a provider is necessary.

• Comfortable working in a fully remote environment.

• Preferred background as a Pharmacist (RPh) or Pharmacy Technician.

• Experience in compounding pharmacy is a plus.

• Familiarity with IntakeQ and/or telehealth practices is preferred.

• Experience in coordinating high-volume prescriptions is advantageous.

🏝️ Benefits

• Fully text-based role with no phone responsibilities.

• Opportunity to contribute to a rapidly growing, multi-service telehealth practice.

• Direct influence on the efficiency and speed with which patients receive their prescribed medications.