Bilingual Program Coordinator – Administrative Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide comprehensive administrative support across all facets of the Patient Support Program.

• Process safety data, fulfillments/reviews, communications, field staff assistance, reports, data maintenance, meetings, filing-system upkeep, and general administrative tasks.

• Ensure thorough and high-quality data entry into database systems.

• Manage inbound calls, faxes, and email communications promptly.

• Process relevant program information received through various service-delivery contact points.

• Oversee email, phone, and fax correspondence.

• Handle incoming and outgoing mail efficiently.

• Prepare and distribute program letters and materials.

• Collaborate with the team on administrative responsibilities.

• Order office supplies and manage inventory.

• Report Adverse Events/Severe Adverse Events in accordance with approved SOPs.

• Complete timesheets, expenses, mileage, and CRM report validation within established timelines and standards.

• Review program documentation for accuracy and consistency to ensure data integrity.

• Perform additional tasks as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education along with 2 years of community college, secretarial training, and/or equivalent relevant work experience in office administration services.

• A minimum of 2 years of pertinent office administration experience is required as an equivalent pathway.

• Bilingual proficiency in English and French is mandatory.

• Experience with Patient Support Programs is considered an asset.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Accurate data entry skills for both paper and electronic formats.

• Capacity to learn quickly, adapt, and multitask in a dynamic, fast-paced environment.

• High level of proficiency with information technology, computers, software, Microsoft Office applications, phone systems, and databases.

• Proficient typing skills and the ability to effectively use computer-based programs.

• Strong organizational skills with the ability to manage shifting priorities.

• Capability to work independently with minimal supervision.

• Maintain confidentiality when handling patient data and information.

• Ability to collaborate effectively within a team environment.

• Required to have received doses of a COVID-19 vaccine approved by Health Canada, with proof of full vaccination prior to the start date.

🏝️ Benefits

• Access to state-of-the-art facilities to provide high-quality products and services.

• A collaborative and engaging workplace culture.

• Flexible working conditions that support a healthy work-life balance.

• A diverse and inclusive organizational culture.

• Employee Development Program.

• Industry-leading, in-house corporate training available throughout the year.

• Competitive salary.

• Generous vacation entitlements.

• Wellness Program offering 5 paid days off for personal well-being!

• Paid sick days.

• Comprehensive benefits package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.

• Accommodations available upon request for candidates participating in the selection process.