Centralized Administrative Specialist – Property Management Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide support to various multifamily communities by managing resident records, collections, lease renewals, move-outs, and resolving account issues centrally.

• Review lease documents and implement any necessary changes.

• Ensure resident records and relevant documentation are maintained accurately.

• Confirm lease terms, charges, concessions, and amendments are valid.

• Assist with compliance audits, operational reporting, and reviews.

• Address lease, renewal, and account escalations via phone, email, and text communication.

• Collaborate with onsite teams and internal partners to resolve issues effectively.

• Record resident interactions and outcomes in the company’s systems.

• Track delinquent accounts and provide updates on payment statuses.

• Oversee payment plans, notices, evictions, and collection processes.

• Execute ledger adjustments, process subsidies, and handle third-party payments.

• Dispatch renewal offers, monitor responses, and manage follow-up actions.

• Process notices of vacate and aid in efforts to retain residents.

• Submit renewal increases to HAP providers for necessary approvals.

• Coordinate the administration of move-outs, including inspections, disputes, and documentation.

• Assess move-out charges, credits, refunds, and account balances.

• Ensure accuracy of systems across various platforms and workflows.

• Support compliance initiatives, process enhancements, AI communication updates, and ongoing improvement efforts.

• Collaborate with onsite teams and business partners to maintain operational consistency, compliance, and a positive experience for residents.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Preferred 2–4 years of experience in property management, resident services, collections, leasing administration, or operations.

• Multifamily housing experience is strongly preferred.

• Experience with property operations systems, payment tools, and AI-supported platforms is advantageous.

• Capability to accurately review, validate, and maintain lease documents, amendments, concessions, notices, and resident records.

• Proficiency in understanding resident ledgers, charges, credits, subsidies, payment activities, and account histories.

• Knowledge of delinquency management processes, payment plans, collections workflows, and account follow-up procedures.

• Skills to manage renewal offers, resident responses, retention activities, notices, and approval processes effectively.

• Ability to coordinate move-out documentation, inspections, disputes, forwarding addresses, refunds, final charges, and account resolution efforts.

• Excellent written and verbal communication skills across phone, email, and SMS.

• Strong customer service and de-escalation capabilities.

• Familiarity with fair housing laws, company policies, resident documentation standards, and compliance processes.

• Proficient in using property management systems, payment applications, AI-enabled platforms, and Microsoft tools such as Outlook, Word, and Excel.

• Ability to work collaboratively with onsite teams, legal partners, vendors, and internal stakeholders.

• Competence in managing high-volume workflows, balancing competing priorities, meeting deadlines, and addressing service requests across multiple communities.

🏝️ Benefits

• Training, coaching, and mentoring opportunities.

• Competitive compensation packages.

• 401(k) matching contributions.

• Paid time off.

• Paid holidays and sick leave.

• Optional paid time off for volunteer activities.

• Comprehensive medical, dental, and vision insurance options.

• Flexible spending accounts.

• Life insurance coverage.

• Extensive training available in-person, online, and via social platforms.

• Internal promotions are encouraged.

• Flexible arrangements for remote work.