Virtual Medical Receptionist – Plastic Surgery

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Schedule, confirm, reschedule, and optimize patient appointments to ensure a fully booked clinic calendar.

• Handle a large volume of incoming and outgoing patient calls.

• Respond to patient inquiries, assess urgent calls, and take comprehensive messages.

• Conduct proactive outbound follow-up calls to verify visits, fill scheduling gaps, and remind patients about appointment requirements.

• Monitor, prioritize, and address practice emails and general inquiries.

• Direct clinical questions to the appropriate personnel.

• Maintain a professional, courteous, and patient-focused communication style.

• Utilize inbound/outbound phone systems, email, and digital scheduling platforms.

⛳️ Requirements

• Native-level proficiency in spoken and written English with a clear, friendly, and articulate phone presence.

• Demonstrated experience managing high call volumes and appointment calendars in an administrative or office environment.

• Strong written communication skills for handling administrative email correspondence.

• A quiet, private, HIPAA-compliant home office setup.

• A reliable computer (PC/Mac).

• A high-speed internet connection.

• Backup power and internet solutions.

• A noise-canceling headset.

• Previous experience as a remote virtual assistant or receptionist in support of U.S. healthcare, dental, or wellness practices is preferred.

• Female candidates are preferred according to practice guidelines.

🏝️ Benefits

• Opportunity to work in a supportive and professional environment.

• Flexible working hours to accommodate personal schedules.

• Potential for career advancement within the organization.