Virtual Medical Receptionist – Patient Care Coordinator, Bilingual

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• We are looking for a skilled **Virtual Medical Receptionist / Referral Coordinator** to become part of our expanding healthcare team. This role is dynamic and involves direct patient interaction, necessitating exceptional communication and strong organizational capabilities, along with prior experience in supporting U.S. medical practices.

• The successful candidate will handle a significant volume of incoming and outgoing patient calls, coordinate referrals, schedule appointments, verify insurance eligibility, and ensure that patients receive timely follow-ups throughout the scheduling process.

• Familiarity with **eClinicalWorks (eCW)** is highly desirable.

• **Key Responsibilities**

• - Manage and respond to a high volume of inbound and outbound patient calls.

• - Reach out to new referrals within **24–48 hours** of receipt.

• - Schedule appointments for new patients while achieving scheduling targets.

• - Confirm, reschedule, and cancel appointments as necessary.

• - Verify insurance eligibility and benefits before appointments.

• - Oversee referral workflows and ensure timely contact with patients.

• - Coordinate scheduling based on insurance requirements, including authorization timelines.

• - Maintain precise patient documentation within eClinicalWorks (eCW).

• - Deliver exceptional customer service while adhering to HIPAA compliance.

• - Work collaboratively with providers and office staff to enhance scheduling and patient flow.

• **Success Metrics**

• - Contact all new referrals within **24–48 hours**.

• - Schedule **30+ new patients per month** from about **40–50 monthly referrals**.

• - Accurately verify insurance eligibility in a timely manner.

• - Maintain high levels of patient satisfaction through responsive communication and efficient scheduling.

• This represents a fantastic opportunity for a detail-oriented healthcare professional who thrives in a fast-paced setting and is committed to providing an exceptional patient experience.

⛳️ Requirements

• **Qualifications**

• - At least **2 years of experience** as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.

• - Previous experience with **eClinicalWorks (eCW)** is highly preferred.

• - Experience in verifying insurance eligibility and understanding PPO and HMO plans.

• - Strong knowledge of referral management and appointment scheduling processes.

• - Excellent command of English communication skills (Spanish is a plus).

• - Ability to multitask in a fast-paced, high-volume setting.

• - Exceptional attention to detail and organizational abilities.

• - Comfortable managing patient interactions with professionalism and empathy.

• **Preferred Experience**

• - Referral Coordination

• - Insurance Eligibility Verification

• - Appointment Scheduling

• - Patient Outreach

• - Medical Reception

• - Healthcare Customer Service

• **Equipment Requirements**

• - A dedicated, quiet home office that is suitable for HIPAA-compliant work.

• - A reliable high-speed internet connection.

• - A Windows computer with dual monitors is preferred.

• - A backup internet connection is highly preferred.

🏝️ Benefits

• **Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate based on skillset and experience. The schedule will be Monday through Friday, from 8 AM to 5 PM CST.**