Virtual Medical Assistant, Mental Health

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Answer patient inquiries, messages, and callback requests with professionalism and empathy.

• Schedule, reschedule, and coordinate appointments for various therapists and providers.

• Confirm patient insurance eligibility, benefits, and coverage information.

• Process, review, and submit insurance claims via SimplePractice.

• Ensure patient records are accurately maintained and updated as necessary.

• Oversee and manage administrative tasks within SimplePractice and other practice management systems.

• Assist with patient intake, documentation, and front-office administrative duties.

• Collaborate with therapists, providers, and internal team members to facilitate daily operations.

• Manage routine patient communication while upholding confidentiality and professionalism.

• Provide general administrative assistance to the mental health practice as required.

⛳️ Requirements

• Prior experience in US healthcare or mental/behavioral health is mandatory.

• Practical experience with SimplePractice is essential.

• Background in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong comprehension of healthcare administrative processes.

• Experience in appointment scheduling and patient communication.

• Knowledge of insurance verification and claims processing.

• Exceptional written and verbal communication abilities.

• Keen attention to detail and capability to manage confidential patient information.

• Ability to work independently in a remote setting.

• Must have a reliable internet connection, computer, headset, and webcam.

• Availability to work hours that align with the client's US time zone.

🏝️ Benefits

• Opportunity for remote work.

• A reliable internet connection, computer, headset, and webcam are required for the position.