Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Answer patient calls, messages, and callback requests in a professional and empathetic manner.

• Schedule, reschedule, and organize appointments for multiple therapists and providers.

• Confirm patient insurance eligibility, benefits, and coverage information.

• Process, review, and submit insurance claims via SimplePractice.

• Keep accurate patient records and ensure timely updates of information.

• Oversee and manage administrative tasks within SimplePractice and other practice systems.

• Assist with patient intake, forms, and various front-office administrative duties.

• Collaborate with therapists, providers, and internal team members to facilitate smooth daily operations.

• Manage routine patient communications while ensuring confidentiality and professionalism.

• Provide general administrative assistance to the mental health practice as required.

⛳️ Requirements

• Previous experience in US healthcare or mental/behavioral health is mandatory.

• Practical experience with SimplePractice is essential.

• Background supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong understanding of healthcare administrative processes.

• Experience in appointment scheduling and patient communication.

• Knowledge of insurance verification and claims processing.

• Excellent written and verbal communication abilities.

• High attention to detail and capability to manage confidential patient information.

• Ability to work independently in a remote setting.

• A reliable internet connection, computer, headset, and webcam are required.

• Willingness to work hours that align with the client's US time zone.

🏝️ Benefits

• Remote work arrangement.

• A reliable internet connection, computer, headset, and webcam are necessary for the role.