Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to patient inquiries, messages, and callback requests with professionalism and empathy.

• Schedule, reschedule, and coordinate appointments for various therapists and providers.

• Verify insurance eligibility, benefits, and coverage details for patients.

• Process, review, and submit insurance claims utilizing SimplePractice.

• Maintain accurate patient records and ensure timely updates to information.

• Monitor and manage administrative tasks within SimplePractice and other practice management systems.

• Assist with patient intake, forms, and other front-office administrative functions.

• Collaborate with therapists, providers, and internal team members to ensure efficient daily operations.

• Handle routine communications with patients while upholding confidentiality and professionalism.

• Provide general administrative support to the mental health practice as needed.

⛳️ Requirements

• Previous experience in US healthcare or the mental/behavioral health field is essential.

• Proficiency with SimplePractice is required.

• Experience in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong understanding of healthcare administrative processes.

• Experience with scheduling appointments and communicating with patients.

• Familiarity with insurance verification and claims processing procedures.

• Excellent written and verbal communication abilities.

• Keen attention to detail and capacity to manage confidential patient information.

• Comfortable working independently in a remote setting.

• Availability to work hours that align with the client's US time zone.

• Must have a reliable internet connection, computer, headset, and webcam.

🏝️ Benefits

• Reliable internet connection, computer, headset, and webcam.