Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and compassionately respond to patient inquiries via calls, messages, and callback requests.

• Schedule, reschedule, and arrange appointments for multiple therapists and providers.

• Confirm patient insurance eligibility, benefits, and coverage details.

• Process, review, and submit insurance claims using SimplePractice.

• Keep accurate and updated patient records.

• Oversee and manage administrative duties within SimplePractice and other practice management systems.

• Assist with patient intake, documentation, and front-office administrative tasks.

• Collaborate with therapists, providers, and internal team members to facilitate daily operations.

• Manage routine patient communications while ensuring confidentiality and professionalism.

• Offer general administrative support to the mental health practice.

⛳️ Requirements

• Prior experience in US healthcare or mental/behavioral health is essential.

• Proficiency with SimplePractice is mandatory.

• Background in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong comprehension of healthcare administrative workflows.

• Experience with scheduling appointments and communicating with patients.

• Knowledge of insurance verification and claims processing.

• Exceptional written and verbal communication abilities.

• Keen attention to detail and capability to manage confidential patient information.

• Ability to work independently in a remote setting.

• Must possess a reliable internet connection, computer, headset, and webcam.

• Willingness to work hours that align with the client's US time zone.

🏝️ Benefits

• Opportunity for remote work.

• Reliable internet connection, computer, headset, and webcam are necessary for the position.