Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Address patient calls, messages, and callback requests with professionalism and empathy.

• Arrange, modify, and coordinate appointments for various therapists and providers.

• Confirm patient insurance eligibility, benefits, and coverage information.

• Process, review, and submit insurance claims via SimplePractice.

• Ensure that patient records are accurate and updated as necessary.

• Oversee and manage administrative tasks within SimplePractice and other practice management systems.

• Assist with patient intake, forms, and other front-office administrative tasks.

• Collaborate with therapists, providers, and internal team members to facilitate seamless daily operations.

• Manage routine patient communications while upholding confidentiality and professionalism.

• Offer general administrative support to the mental health practice as required.

⛳️ Requirements

• Previous experience in the US healthcare or mental/behavioral health fields is essential.

• Proficient in using SimplePractice is mandatory.

• Background in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Comprehensive understanding of healthcare administrative workflows.

• Experience in appointment scheduling and patient communication is necessary.

• Knowledge of insurance verification and claims processing.

• Exceptional written and verbal communication abilities.

• Keen attention to detail and capacity to manage confidential patient information.

• Comfortable working autonomously in a remote setting.

• Available to work hours that align with the client's US time zone.

• Must have a reliable internet connection, computer, headset, and webcam.

🏝️ Benefits

• Reliable internet connection, computer, headset, and webcam.