Virtual Medical Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as a professional and compassionate first point of contact for patients reaching out to the practice.

• Oversee appointment scheduling, rescheduling, and calendar management for various healthcare providers.

• Ensure accurate maintenance of patient demographics, appointment details, and administrative records in the practice's EHR system.

• Assist with insurance eligibility and benefits verification processes.

• Manage referrals and the necessary documentation associated with them.

• Facilitate prior authorization workflows and follow up with patients, providers, insurers, and internal team members on administrative tasks.

• Keep providers and internal staff updated on scheduling modifications, patient requirements, and administrative concerns.

• Safeguard confidential patient data and adhere to HIPAA-compliant protocols.

• Engage in team meetings, training sessions, and initiatives for process improvement.

• Acquire knowledge and transition to using Epic as the practice adopts this platform.

⛳️ Requirements

• Prior experience in medical administrative support, patient scheduling, medical reception, or a related healthcare support position.

• Background in assisting a U.S. neurology practice or another U.S. medical specialty.

• Proficient understanding of insurance verification, referrals, and prior authorization procedures.

• Strong verbal and written English skills, with the poise and professionalism to manage patient phone calls during the workday.

• Proven experience in scheduling appointments and overseeing calendars for multiple physicians or healthcare providers.

• Knowledge of medical terminology, patient registration, EHR systems, and medical office operations.

• Candidates must currently reside in Mexico due to client-specific Epic access and tool limitations.

• Availability for full-time work from Monday to Friday, 8:00 AM to 5:00 PM Pacific Time is required.

• Previous hands-on experience with Epic EHR is preferred.

• Familiarity with high-volume patient scheduling and telephone workflows is advantageous.

• Experience in adapting to an EHR implementation or system transition is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth within the organization.

• Supportive team environment and collaborative culture.

• Flexible working conditions to promote work-life balance.