Virtual Medical Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support patients through phone calls and respond to inquiries via chat.

• Compose and dispatch emails to patients containing appointment reminders, test results, and other pertinent information.

• Professionally handle patient calls, address general inquiries, and escalate complex issues to the appropriate healthcare provider.

• Conduct outbound follow-up calls to pharmacies and other healthcare facilities as required.

• Deliver essential administrative assistance to healthcare professionals and patients.

• Allow healthcare professionals to concentrate on providing outstanding patient care.

⛳️ Requirements

• At least 2 years of experience as a virtual assistant or in a comparable administrative role.

• Demonstrated ability to multitask, prioritize workload, and meet deadlines in a high-paced environment.

• Comfortable addressing non-clinical medical inquiries.

• Willingness and ability to work US hours.

• Excellent organizational skills with a keen eye for detail.

• Proficient in Google and/or Microsoft Office Suite.

• Familiarity with medical terminology is advantageous.

• Strong written and verbal communication skills in English.

• Capable of learning new software and adapting to changing priorities.

• Positive and professional attitude with a dedication to exceptional customer service.

• Ability to work independently and effectively manage time in a remote work setting.

• Must submit an updated resume highlighting relevant experience.

🏝️ Benefits

• Competitive compensation package.

• Opportunity for remote work.