Virtual Medical Assistant – Administrative, Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming phone calls using the VoIP system.

• Filter out distractions and handle routine inquiries.

• Oversee and prioritize incoming text messages and chats from the platform.

• Assess and prioritize voicemails.

• Use project management software to monitor patient journeys.

• Enter care plan information into the electronic medical records system.

• Pre-fill reassessment forms utilizing existing patient information.

• Follow up on patient cases in collaboration with attorneys.

• Track and document leads generated through SEO and external marketing channels.

⛳️ Requirements

• Advanced, near-native English communication skills, both verbal and written, with minimal accent for clear phone conversations.

• A minimum of 1 year of experience in support roles for US-based medical or administrative clinics.

• Excellent comprehension and active listening abilities.

• Capability to stay calm, composed, and focused on solutions when addressing emotional or urgent patient situations.

• Previous experience working in a chiropractic office or wellness facility.

• Knowledge of tracking legal or personal injury casework.

• Proven experience in converting leads into scheduled appointments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work hours to promote work-life balance.