Patient Growth & Administrative Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reactivate previous and inactive patients through proactive outreach efforts.

• Handle incoming inquiries and convert potential opportunities into scheduled appointments.

• Conduct outbound calls to physicians, hospitals, shelters, and other organizations to establish referral relationships.

• Develop and sustain a consistent pipeline for referral outreach.

• Monitor outreach activities, responses, referrals, and their outcomes.

• Identify ways to enhance patient acquisition, retention, and referral generation.

• Maintain consistent follow-up with prospective referral sources and patients.

• Deliver professional, compassionate, and patient-centered communication.

• Oversee the patient journey from the initial inquiry through scheduling and onboarding.

• Address patient questions and concerns promptly and professionally.

• Coordinate appointments and follow-ups with precision and meticulous attention to detail.

• Ensure that patient information is comprehensive and current.

• Verify patients' insurance eligibility and benefits.

• Update patient demographics and insurance details.

• Maintain accurate patient records within SimplePractice.

• Assist with administrative workflows related to scheduling, onboarding, and patient documentation.

• Recognize administrative challenges and propose practical solutions.

• Take ownership of issues rather than merely reporting them.

• Proactively identify inefficiencies and opportunities for enhancement.

• Suggest and implement improved workflows when applicable.

• Work autonomously and prioritize tasks without constant supervision.

• Take the initiative when you notice tasks that require attention.

⛳️ Requirements

• Minimum of 2 years of experience in medical administration, behavioral health, patient coordination, healthcare scheduling, or a related area.

• Proficient in outbound and cold calling.

• Experience in verifying insurance eligibility and benefits.

• Exceptional spoken and written English communication skills.

• Clear and professional English with minimal accent.

• Strong interpersonal and patient communication abilities.

• Excellent organizational, follow-up, and time-management skills.

• Robust problem-solving and critical-thinking capabilities.

• Comfortable working independently in a remote setting.

• Proven ability to take initiative and demonstrate ownership.

• Seeking a long-term career opportunity rather than a short-term or transitional role.

• Experience with SimplePractice is preferred.

• Previous background in behavioral health is preferred.

• Experience in sales, lead generation, or business development is preferred.

• Familiarity with developing referral relationships with physicians, hospitals, shelters, or other healthcare organizations is preferred.

• Experience in patient reactivation or retention is preferred.

• Bilingual English/Spanish skills are preferred.

• Experience in a startup, small practice, or entrepreneurial environment is preferred.

🏝️ Benefits

• Full-time contractor role.

• 40 hours per week.

• Negotiable pay rate based on skills and experience.

• Monday to Friday schedule, from 8 AM to 5 PM EST.