Palliative Administrative Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the daily operations of the Journey and Palliative program.

• Organize, schedule, and allocate Journey or Palliative patients to healthcare providers.

• Conduct follow-up calls with patients and families to gather feedback on responses to set treatment plans.

• Act as a point of contact, advocate, and resource for patients, care teams, families/caregivers, payers, and community resources.

• Oversee referrals to suitable agencies to assist clients in achieving their Care Plan goals and objectives.

• Aid patients with issues related to the healthcare system and address financial or social barriers, including interpreters, transportation services, and prescription assistance.

• Assist with managing medical records.

• Exhibit outstanding customer service to both internal and external stakeholders.

• Ensure communication of HIPAA compliance, corporate compliance, and client confidentiality.

• Uphold compliance with local, state, and federal regulations.

• Adhere to the Company’s Core Values and Core Competencies.

• Carry out additional duties as assigned by the supervisor.

⛳️ Requirements

• At least 2 (two) years of experience in Palliative, Hospice, or Home Care is preferred.

• A Bachelor’s degree in a health-related field is preferred.

• Experience with medical records is preferred.

• Strong preference for candidates with HCHB experience.

• Excellent written and verbal communication skills.

• Demonstrated ability to work effectively in a team-oriented environment.

• Capability to take on and follow through with assigned tasks and responsibilities.

• Resourceful problem-solving skills.

• Proven ability in data analysis using an electronic health record.

• Strong organizational skills with the ability to prioritize tasks to meet agency needs.

• Intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint.

• Ability to deliver exceptional customer service and showcase strong cultural competence.

• Commitment to adhering to strict confidentiality standards.

• Must possess and maintain a valid professional license, certificate, or registration, as applicable.

• Completion of a drug screen is required prior to employment.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Employee position.

• Full-time schedule, 40 hours per week.

• Equal Opportunity Employer.