Virtual Dental Front Office Receptionist, Bilingual

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Oversee recall lists and proactively arrange appointments for preventive and follow-up care.

• Schedule, modify, and confirm appointments for patients.

• Handle incoming calls and assist with overflow from the AI receptionist.

• Coordinate patient care while delivering outstanding customer service.

• Conduct dental insurance verification and eligibility assessments as necessary.

• Follow up with patients concerning recommended treatment plans following exams.

• Reach out to reschedule appointments that were missed or resulted in a no-show.

• Keep precise patient records in the practice management system.

• Assist with other front office administrative duties as required.

• Collaborate with various providers to ensure smooth scheduling and patient flow.

⛳️ Requirements

• 3–4 years of recent experience in the front office of a U.S. dental practice.

• Bilingual in English and Spanish, both spoken and written.

• Experience in scheduling patient appointments.

• Familiarity with recall management processes.

• Proficient in dental insurance verification.

• Knowledge of treatment follow-up procedures.

• Experience with managing no-show appointments.

• Competence in general patient coordination.

• Ability to multitask effectively in a fast-paced setting.

• Excellent verbal and written communication skills.

• Strong organizational and customer service abilities.

• Willingness to learn new processes and take on additional responsibilities.

• Preferred experience with EagleSoft EMR.

• Preferred experience with the Weave phone system.

• Preferred experience supporting a multi-provider dental practice.

• A dedicated, quiet home office that is suitable for HIPAA-compliant work.

• Reliable high-speed internet connection.

• A computer capable of running multiple applications simultaneously.

• Quality USB headset with a microphone.

• Preferred backup power and/or internet solutions.

🏝️ Benefits

• Full-time contractor position.

• 40 hours per week.

• Negotiable pay rate based on skills and experience.

• Monday to Friday schedule, from 10 AM to 7 PM PST.

• Comprehensive training provided by the practice.

• Direct supervision and continuous support from the Practice Owner/Doctor.

• Preferred backup power and/or internet solutions.