Virtual Customer Service Representative

This is a fully remote position, open to applicants in Peru, +5 more countries.

📋 Description

• Assist customers visiting Whizz locations remotely through a live video connection.

• Guide customers, respond to inquiries, and resolve common service requests via a monitor set up at locations.

• Help new customers select bikes, batteries, accessories, and services.

• Describe bike features, subscription plans, and pricing options.

• Aid with sign-ups, account creation, and payment processing.

• Employ sales techniques to convert potential customers into subscribers.

• Provide support to existing customers regarding subscription inquiries, payments, and account-related issues.

• Troubleshoot basic bike or service issues remotely.

• Coordinate service requests and follow-ups with the operations team.

• Address customer concerns and objections while ensuring high levels of customer satisfaction.

• Communicate clearly, accurately, and in a friendly manner.

• Coordinate with internal teams via chat and messaging tools.

• Foster trust and long-term relationships within the rider community.

⛳️ Requirements

• Native or fluent in Spanish.

• Fluent in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center positions.

• Comfortable working on camera and assisting customers through live video throughout the day.

• Ability to multitask and maintain organization in a fast-paced environment.

• Proficient in using CRM systems and productivity tools.

• High-speed internet connection and a headset are required.

• Previous on-site experience in a retail setting is considered a plus.

🏝️ Benefits

• Competitive salary.

• Flexibility for remote work.

• A collaborative and innovative work environment.