Virtual Customer Engagement Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Promote products to specialized healthcare providers within a designated territory.

• Meet sales targets and facilitate product adoption and usage.

• Provide precise product information, including features, benefits, and recommended usage, to healthcare professionals via phone.

• Comprehend and communicate complex product-related details in real time.

• Engage actively with callers while managing the CRM system.

• Ensure accurate and comprehensive information is provided on requested topics.

• Utilize coaching and feedback to enhance performance and improve customer experiences.

• Adapt as necessary to accommodate varying business demands.

⛳️ Requirements

• At least 2 years of preferred business-to-business (B2B) sales experience.

• A minimum of 1 year of inside sales experience is preferred.

• Experience in the pharmaceutical or medical device sector is preferred.

• Outstanding verbal and written communication abilities.

• Capability to deliver precise product information, features, benefits, and recommended usage to healthcare professionals via phone.

• Advanced listening and decision-making capabilities.

• Proficient in understanding and communicating complex product-related information in an informed, reassuring, and professional manner in real-time settings.

• Ability to accept and promptly implement coaching and feedback.

• Skill in managing multiple tasks while navigating a CRM and delivering accurate, complete information.

• Strong work ethic; dependable and punctual.

• Flexibility to adjust to changing business needs.

🏝️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be available.

• Health and welfare benefits may be provided.