Customer Engagement Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with the Territory Manager on sales tactics to optimize revenue from both existing and potential accounts.

• Respond to incoming calls from assigned accounts to process sales orders and address customer service inquiries.

• Make proactive calls to established accounts to enhance sales revenue and foster customer loyalty.

• Aid accounts in researching and purchasing both stocked and non-stocked items from Animal Health and manufacturer partners.

• Provide exceptional customer service by effectively communicating with purchasers and utilizing reference materials as necessary.

• Address accounts' questions or concerns while upholding a professional and amiable demeanor.

• Assist accounts with the return of incorrect or damaged merchandise in accordance with established guidelines.

• Participate in weekly sales meetings to discuss new products, industry developments, and updates in Animal Health.

• Process orders for the designated territory.

• Keep track of backorder statuses for accounts.

• Collect and relay information concerning the assigned territory or accounts to the Territory Manager partner.

• Reach out to accounts to gather information, present special offers and programs, and share pertinent industry news.

• Provide support for general queue sales calls.

⛳️ Requirements

• An Associate’s degree in Veterinary Technology or a bachelor’s degree in an animal health field, or an equivalent agricultural degree is preferred.

• A minimum of 3 years of experience in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.

• Knowledge and expertise in explaining, selling, and administering products.

• Ability to communicate effectively in both individual and group settings.

• Customer-focused and attentive to customers' needs and priorities.

• Capacity to adapt swiftly to changes in daily operations.

• Ability to formulate work objectives and action plans.

• Determination to see commitments and action plans through to the achievement of objectives.

• Availability to work from 8am to 5pm CST.

• Minimal travel requirements.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.