Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate across various functions with Account Executives, Marketing, Product, and Forward Deployed Engineering teams.

• Potentially work alongside Customer Success team members in the US to achieve outstanding customer outcomes and long-term value.

• Spearhead software deployments and ensure rapid, quantifiable realization of customer value.

• Serve as the primary contact for strategic accounts.

• Manage senior engineering stakeholders and collaborate with internal Synera AI, Academy, and Technical Experts teams.

• Develop and nurture long-term enterprise relationships.

• Promote adoption through structured engagement and strategic outreach initiatives.

• Facilitate Executive Business Reviews and Quarterly Business Reviews.

• Organize and conduct on-site customer workshops to explore AI applications.

• Execute targeted outbound initiatives.

• Evaluate customer health metrics, formulate action plans, and assess the sales funnel.

• Participate in product webinars and engage in strategic analysis.

⛳️ Requirements

• Over 10 years of experience in the engineering field, encompassing enterprise customer success, technical consulting, stakeholder management, and strategic account development.

• Strong knowledge of CAx tools and their applications across automotive, aerospace, or consumer goods sectors.

• Comfortable engaging with senior stakeholders, including C-level executives.

• Highly data-driven, with the ability to analyze customer metrics and proactively address churn risks.

• Proactive, solution-focused approach with a proven history of driving measurable account growth.

• Alignment with Synera's Core Values.

• Must reside in Germany or be willing to relocate to Germany.

🏝️ Benefits

• Be at the forefront of an AI transformation, contributing to a product that is actively revolutionizing how leading engineering teams operate.

• Enjoy flexible working arrangements: you choose when and where to work, provided you have a residency in Germany.

• Benefit from flexible public holidays: customize your days off according to your personal values and beliefs.

• Receive support for your home office setup.

• Access to the office located in Bremen.

• Personal development budget of €2,000 for conferences, training, or books.

• Unlimited vacation policy; vacation days are not tracked.

• JobRad bicycle benefit.

• Company fitness program with Wellpass.

• Access to the mental health platform, nilo.

• Participate in team events, regional meet-ups, and virtual coffee breaks.

• Join a company-wide off-site summer event lasting 2–3 days.