Customer Engagement Consultant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of the complete delivery process for batch data solutions, starting from customer engagement and requirements gathering to configuration, validation, and fulfillment.

• Establish strong relationships with high-value clients, acting as a strategic adviser.

• Work collaboratively with sales, product, and technology teams to define, configure, and implement solutions.

• Oversee a variety of solution delivery projects, managing priorities, timelines, and stakeholder expectations.

• Assist customers with platform transitions and the development of new capabilities.

• Simplify complex requirements, advise on compliance risks, and support both internal and external stakeholders as a subject matter expert.

• Identify process inefficiencies, spearhead internal initiatives, and contribute to operational effectiveness and innovation.

• Address escalations and resolve issues while maintaining customer trust and safeguarding TransUnion’s reputation.

• Function within governance and compliance frameworks, ensuring adherence to regulatory and internal standards.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience, preferably in Financial Services, Data Analytics, Business Analysis, or a related discipline.

• Over 5 years of experience in solution delivery, data or business analysis, product management, or software development—ideally in a regulated or compliance-focused industry.

• Demonstrated ability to design, implement, and validate data-driven solutions that address complex business requirements.

• Proficient in interpreting large datasets and converting insights into actionable recommendations.

• Experience in translating business requirements into actionable configurations and effectively collaborating with technical teams.

• Ability to communicate technical concepts to both expert and non-technical audiences.

• Skilled in managing multiple priorities and projects independently in a dynamic, fast-paced environment.

• A fibre-ready home setup that facilitates confidential and comfortable daily work.

• Must reside in South Africa; remote work from outside the country is not allowed.

• A minimum 100/100 Mbps fibre line must be installed or upgraded by the first day of employment.

• A clear credit record may be necessary for specific roles.

🏝️ Benefits

• Flexible time off.

• Workplace flexibility.

• Tuition reimbursement.

• Attendance at conferences and seminars.

• Permanent option for remote work.

• Wellbeing support for you and your family.

• Competitive rewards.

• Comprehensive benefits package.

• Opportunities for meaningful career development.

• Access to global exposure.

• Accredited learning programs.