Virtual Customer Engagement Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory.

• Meet sales forecasts and enhance product adoption and usage.

• Provide precise product information, including features/benefits and recommended usage, to healthcare professionals via phone.

• Communicate intricate product-related details in real time.

• Utilize the CRM system while attentively responding to callers’ needs.

• Offer accurate and comprehensive information on requested subjects.

• Implement coaching and feedback to enhance personal performance and customer satisfaction.

• Adapt to changing business demands.

⛳️ Requirements

• At least 2 years of business-to-business (B2B) sales experience.

• A minimum of 1 year of inside sales experience.

• Experience in the pharmaceutical or medical device industry.

• Outstanding verbal and written communication abilities.

• Capability to provide precise product information, features/benefits, and recommended usage to healthcare professionals over the phone.

• Advanced listening and decision-making competencies.

• Proficiency in understanding and conveying complex product-related information in an educated, reassuring, and professional manner in real time.

• Willingness to accept and promptly implement coaching and feedback.

• Ability to multitask effectively while actively listening, navigating a CRM, and delivering accurate and complete information.

• Strong work ethic; dependable and punctual.

• Flexibility to adapt to changing business needs.

🏝️ Benefits

• Health and welfare benefits.

• Incentive plans, bonuses, and/or other compensation options may be available.