Virtual Account Manager, Wound Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct inbound and outbound sales activities via phone, video, email, text, live chat, and other authorized channels.

• Establish and nurture relationships with prescribers, clients, and key stakeholders in acute and post-acute care settings.

• Assess leads, manage follow-up actions, address objections, and secure sales opportunities.

• Facilitate prescription activities and product usage through professional training and follow-up.

• Collaborate with management on business strategies, sales objectives, and program enhancements.

• Maintain an active pipeline of prospects and customers.

• Achieve activity targets, which include educational sessions, calls, contacts with decision-makers, opportunities opened, and sales closed.

• Accurately record customer interactions in the CRM system.

• Conduct virtual educational sessions for healthcare professionals on product application, disease-state context, patient selection, and best practices for adoption.

• Tailor communication and solutions to meet customer needs while adhering to product guidelines and program specifications.

• Undertake additional related responsibilities as assigned.

⛳️ Requirements

• Proven track record of success in pharmaceutical, medical device, healthcare, or related sales sectors.

• Demonstrated capability to meet or surpass sales targets and activity benchmarks.

• Strong consultative selling abilities, including rapport building, needs assessment, feature-benefit communication, objection handling, and closing techniques.

• Exceptional written, verbal, telephone, and presentation communication skills.

• Ability to clearly and confidently educate healthcare professionals in a virtual environment.

• Experience utilizing a CRM platform to manage records, document interactions, track opportunities, and schedule follow-ups.

• Strong attention to detail, organizational skills, and follow-through.

• Reliable, punctual, self-motivated, and adept at working independently in a remote setting.

• Flexible and responsive to evolving customer, client, and program requirements.

• Ability to collaborate effectively with teammates, managers, clients, and business partners.

• Comfortable operating in a goal-oriented environment with established call strategies, activity expectations, and performance metrics.

• Professional workspace free from distractions.

• Reliable hard-wired internet connection.

• Flexibility in work scheduling may be necessary.

• Bachelor’s degree in Technical or Business fields or an equivalent combination of education and experience (preferred).

• Preferred two or more years of experience in wound care, clinical settings, or healthcare education.

• Experience assisting prescribers or healthcare professionals in acute or post-acute care environments.

• Bilingual skills in English and Spanish (preferred).

🏝️ Benefits

• Flexible, remote work environment.

• Comprehensive benefits package.

• Opportunity to contribute to impactful healthcare solutions.

• Minimal travel; occasional overnight travel for training may be necessary.