Senior Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Cultivate and oversee both operational and technical relationships through face-to-face meetings and phone communications to execute the account strategy.

• Comprehend the client's environment to guarantee optimal use of Fiserv’s solutions.

• Deliver reports detailing achievements and ongoing activities.

• Collaborate and influence cross-functionally on essential initiatives, such as incident response and process enhancement.

• Create and uphold standard operating procedures.

• Ensure adherence to system audits and updates of client profiles.

• Perform administrative responsibilities to fulfill legal and contractual requirements.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Minimum of 3 years of experience in customer service.

• Willingness to travel up to 20% of the time.

• Bachelor’s degree.

• Experience in project management.

• Background in enterprise problem prevention and resolution.

• Capability to make independent decisions, demonstrate sound judgment, and handle complex issues.

🏝️ Benefits

• Eligibility for commission for employees under the applicable Fiserv Sales Compensation Plan.

• Reasonable accommodations provided during the application and hiring processes.

• Equal Opportunity Employer.