VIP Travel Consultant, Media & Entertainment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Skillfully utilize BCD Travel tools and systems to accurately and efficiently meet client requests.

• Handle travel inquiries via telephone, mobile phone, email, text messaging, WhatsApp, and other preferred communication platforms, consistently delivering outstanding VIP service.

• Research, create, modify, and confirm intricate domestic and international travel bookings.

• Serve as the main point of contact for executive-level, VVIP, and Media & Entertainment travelers, offering proactive travel consultation and support.

• Process all travel requests in compliance with DOT, TSA, passport, visa, and immigration regulations.

• Utilize expert knowledge of airline, hotel, rail, chauffeur, and car rental supplier policies and fare regulations.

• Manage schedule alterations, disruptions, ticket exchanges, reissues, refunds, and complex itinerary modifications.

• Actively monitor and track traveler movements and flights, identifying delays, cancellations, schedule adjustments, and operational disruptions before they affect the traveler.

• Provide immediate assistance and alternative travel arrangements during irregular operations to guarantee seamless travel experiences.

• Support a 24-hour, year-round operation, ensuring ongoing service and flight monitoring for VIP and high-profile travelers across various time zones.

• Maintain and enhance up-to-date knowledge of industry trends, airline policies, travel regulations, and supplier updates.

• Upon joining the team, cover existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring service continuity and upholding the highest standards of client support.

⛳️ Requirements

• Demonstrated experience serving VIP, VVIP, Executive, Media & Entertainment, or celebrity travelers.

• Advanced proficiency in both Sabre and Amadeus GDS systems.

• Fully adept at creating and managing reservations from beginning to end, including air, hotel, rail, car rental, private jets, and chauffeur bookings as well as meet and greet services.

• In-depth knowledge of ticketing, fare construction, exchanges, reissues, refunds, queues, and Phase 4 quality control processes.

• Strong understanding of airline fare rules, ticketing requirements, and travel industry practices.

• Experience in proactively tracking flights and managing travel disruptions in a fast-paced, high-touch service environment.

• Excellent verbal and written communication skills in English.

• Strong organizational, problem-solving, and customer service skills, with the ability to remain composed under pressure.

• Willingness to work within a 24/7/365 service environment, including evenings, weekends, public holidays, and on-call support when necessary.

🏝️ Benefits

• Flexible working hours and opportunities for remote work.

• Opportunities for professional development and career advancement.

• Generous vacation days to ensure you can rest and recharge.

• A compensation package that feels equitable, including tools for mental, physical, and financial well-being.

• Travel industry perks and discounts.

• An inclusive workplace where diversity is valued.