VIP Relationship Manager – iGaming, MX Market

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Establish and nurture robust relationships with high-value clients through tailored and proactive communication.

• Provide outstanding customer service and foster enduring customer loyalty.

• Interact with customers via various communication channels and platforms.

• Gain insights into customer preferences, behaviors, and needs to deliver customized experiences.

• Organize and manage VIP events, activities, and market-focused initiatives.

• Maintain a keen awareness of local trends, networking opportunities, and pertinent social events in the Mexican market.

• Address customer inquiries and escalations with professionalism and efficiency.

• Craft positive and unforgettable customer experiences aligned with VIP service standards.

• Collaborate with internal teams to enhance customer engagement and retention strategies.

• Simultaneously manage multiple customer interactions while ensuring high-quality service delivery.

⛳️ Requirements

• Native or fluent Spanish speaker with proficient English communication skills (B2 level or higher).

• At least 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles within iGaming, online casinos, or land-based casino settings.

• Significant experience working with high-value clients in the Mexican market.

• Exceptional interpersonal and relationship-building skills.

• Strong networking and customer engagement capabilities.

• Self-motivated and proactive attitude with a strong sense of ownership.

• Excellent communication, presentation, and public relations abilities.

• Customer-oriented approach with the capacity to adjust communication styles to various personalities.

• Strong multitasking and organizational skills in fast-paced environments.

• Familiarity with CRM systems and customer engagement platforms is a plus.

• Knowledge of local events, market trends, and networking opportunities in Mexico is highly desirable.

🏝️ Benefits

• Fully remote work model.

• Attractive compensation package.

• Opportunity to play a role in process development and operational growth from the outset.

• Dynamic and rapidly expanding international environment.

• Long-term career development and advancement opportunities.

• High degree of autonomy and ownership within the position.

• Collaborative and performance-driven culture.