VIP Relationship Manager, Emerging Markets

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary relationship manager for a portfolio of VIP clients with assets under management (AUM) or trading volumes exceeding established thresholds.

• Cultivate and sustain robust, trust-based relationships with high net worth individuals (HNWIs), family offices, cryptocurrency funds, and institutional traders.

• Perform regular business reviews and check-ins with premier clients to evaluate satisfaction and uncover upsell prospects.

• Serve as the internal advocate for VIP clients by collaborating with product, compliance, and operations teams to address issues swiftly.

• Proactively seek and onboard new VIP clients through referrals, industry events, and regional outreach initiatives.

• Drive growth in trading volume, fee revenue, and cross-sell opportunities for products including spot, derivatives, earn, OTC, and Web3 offerings.

• Formulate and implement territory-specific strategies to enhance presence in Africa (both Sub-Saharan and North Africa), Switzerland, and Pakistan.

• Represent the exchange at significant conferences, summits, and community events within the assigned region.

• Stay informed on the competitive landscape, regulatory changes, and macro trends influencing cryptocurrency adoption in Africa, Switzerland, and Pakistan.

• Collect and communicate client feedback to internal product and strategy teams to shape roadmap decisions.

• Identify emerging trends in trading behaviors and asset preferences among VIP client segments.

⛳️ Requirements

• A minimum of 5 years of experience in relationship management, private banking, institutional sales, or brokerage, preferably within the crypto, fintech, or financial services sectors.

• A proven history of managing high-value client portfolios with a measurable impact on revenue.

• Prior experience in African markets, Swiss financial services, or Pakistan's fintech/crypto landscape is highly desirable.

• Experience in or collaboration with a cryptocurrency exchange, trading firm, or Web3 company is a significant advantage.

• Proficiency in English is essential.

• Fluency in one or more regional languages is strongly preferred: French, Swahili, Arabic, Hausa, Afrikaans (for Africa), German or French (for Switzerland), Urdu or Punjabi (for Pakistan).

🏝️ Benefits

• Competitive total compensation package.

• Learning and development programs along with an education subsidy for employee growth and advancement.

• Various team-building initiatives and company events.

• More that we are excited to share with you during the process!